Set up an iPhone

You can turn on subtitles in the video settings

Step by step 

Before you start, you'll need:

You'll need the following:


If you don't have all of these - get in touch with us for help. You can also find out more about accessibility features on iPhone.




Some tips on using your new iPhone:


Step 1 - Setting up your preferences 

1.oSelect your language

A screenshot of a screen showing 'Select Language'

2. Select your country or region

A screenshot showing 'Select Country or Region'

3. Read the Data & Privacy information and select 'Continue'

A screenshot of a screen showing 'Data & Privacy'

4. Apps & Data - you'll see a Data & Privacy screen pop up, select 'Continue' and then select 'Don't Transfer Apps & Data'

A screenshot of a screen showing Apps & Data

5. Read about Remote Management - and then click 'Next'

A screenshot of a screen showing 'Remote Management'

Step 2 - Login to your ITV Account

1. Login using your ITV email address 

2. Verify that it's you with a security method

3. Read the ITV acceptable use policy

3. Wait whilst we configure your iPhone

Step 3 - Add your security settings

1.oSet up Touch ID or Face ID - Select 'Continue' when this pops up on the screen and follow the instructions - this will mean you can log in using your fingerprint

A screenshot of a screen showing how to set up Touch ID

2. Set up your passcode - enter a memorable 4-digit code when prompted to and then re-enter this

A screenshot of a screen showing 'Create Passcode'

3. Keep your iPhone up to date - Read the information and click 'Continue

A screenshot of a screen showing 'Keep your iPhone up to date'

4. Enable Location Services - select 'Enable location services'

A screenshot of a screen showing 'Location Services'

Step 4 - Personalise your iPhone

1. Set up Screen Time reports, if you'd like to

A screenshot of a screen showing 'Screen Time'

2. Select how you would like your iPhone to look

A screenshot of a screen showing 'Apperance'
A screenshot of a screen showing 'Display Zoom'

Step 5 - Personalise your apps

Your ITV iPhone comes with lots of useful apps, including:

To download other apps head to Self Service - ITV's App Store! Here you can download other apps without needing to use an Apple ID

If you can't find the app you're looking for or have one you'd like us to add - let us know!


Need help? Phone us on 0800 023 2246 or email TechnologyServiceDesk@itv.com