Set up an iPhone
You can turn on subtitles in the video settings
Step by step
Before you start, you'll need:
You'll need the following:
Your ITV email address
4x4 username
Your password
Your ITV iPhone
If you don't have all of these - get in touch with us for help. You can also find out more about accessibility features on iPhone.
Some tips on using your new iPhone:
Keep mobile on WiFi where possible
If you need to hotspot, please inform TSD (0800 023 2246 or TSD@itv.com)
Please use your iPhone for work purposes only
Please do not use your iPhone as a personal hotspot
Use the Gmail app for your ITV email address
Step 1 - Setting up your preferences
1.oSelect your language
2. Select your country or region
3. Read the Data & Privacy information and select 'Continue'
4. Apps & Data - you'll see a Data & Privacy screen pop up, select 'Continue' and then select 'Don't Transfer Apps & Data'
5. Read about Remote Management - and then click 'Next'
Step 2 - Login to your ITV Account
1. Login using your ITV email address
If you've already setup Okta use the password you set up (click forgot password, if you need to reset it)
If you haven't set up Okta use the temporary password that was sent to your personal email
2. Verify that it's you with a security method
I've already set up 2-step authentication through Okta, select a way to verify that it's you through Okta
If you haven't set it up 2-step authentication through Okta follow the instructions on the screen to change your password and then set up Okta. Make sure you select the Okta Verify App as your 2-step authentication method
3. Read the ITV acceptable use policy
Select 'Agree' once finished
3. Wait whilst we configure your iPhone
Step 3 - Add your security settings
1.oSet up Touch ID or Face ID - Select 'Continue' when this pops up on the screen and follow the instructions - this will mean you can log in using your fingerprint
2. Set up your passcode - enter a memorable 4-digit code when prompted to and then re-enter this
3. Keep your iPhone up to date - Read the information and click 'Continue'
4. Enable Location Services - select 'Enable location services'
Step 4 - Personalise your iPhone
1. Set up Screen Time reports, if you'd like to
2. Select how you would like your iPhone to look
Step 5 - Personalise your apps
Your ITV iPhone comes with lots of useful apps, including:
Google Apps - Gmail, Drive and Meet
Okta Verify - to log in using 2-step verification. To complete the setup of this app on your new iPhone, please follow these steps
MyITV - The ITV Intranet
Tech Central - to order kit, accessories or get help
To download other apps head to Self Service - ITV's App Store! Here you can download other apps without needing to use an Apple ID
If you can't find the app you're looking for or have one you'd like us to add - let us know!
Need help? Phone us on 0800 023 2246 or email TechnologyServiceDesk@itv.com