Set up your Mac
Use the video or step by step written instructions below to help you set up your ITV Mac
You can turn on subtitles in the video settings
Step by step
You'll need the following - these details:
Your ITV email address
4x4 username
Your password
Your ITV Mac
A mobile phone - this can be your personal or work mobile (if you have one)
If you don't have all of these - get in touch with us for help. You can also find out more about accessibility features on a Mac.
Step 1 - Set up your preferences
1. Connect to wi-fi
Setting up at an ITV Office? Select 'ITV-DEP' - you don't need a password. If you can't see it in the list, select 'Other Network Options'
Setting up at home or elsewhere? Select your home wi-fi or another trusted wi-fi and enter the wi-fi password
2. Choose your Country or Region
3. Select any accessibility features - you can also adjust the settings after you've setup your Mac
4. Setup remote management - click 'Continue'. This means we can setup and manage your Mac remotely
Step 2 - Login to your ITV account
1. Login using your ITV email address
If you've already setup Okta use the password you set up (click forgot password, if you need to reset it)
If you haven't set up Okta use the temporary password that was sent to your personal email
2. Verify that it's you with a security method
If you've already set up 2-step authentication through Okta, select a way to verify that it's you through Okta
If you haven't set up 2-step authentication through Okta, follow the instructions on the screen to change your password and then set up Okta. Make sure you select the Okta Verify App as your 2-step authentication method
3. Read the acceptable use policy
Read through the acceptable use policy and click agree once done
3. Wait whilst the laptop completes this update - you'll see this screen
Step 3 - Create an account
1. Fill in the details to create your account
Full name - your ITV email address will be pre-populated
Account name - your ITV email address will be pre-populated
Password - use the same password that you use on Okta so you only have to remember one
Verify - type the same password in again
Hint - a reminder in case you forget your password
2. Tick the box that says enable location services - then select continue
3. Set up Touch ID so you can login using your fingerprint - then select continue
4. Choose the appearance of your laptop - you can change this later in System Settings
Step 4 - Build your device
1. A screen will appear showing 'Let’s Get This Show on the Road’ - depending on your internet connection this may take up to 10 minutes
Note: If the screen doesn't appear get in touch with us for help
2. Click 'Choose your build'
3. Select the laptop build you need from the list. A build is where we add the right applications and policies for your role onto your laptop
Most colleagues use our Standard build, choose this unless you’ve been told to use something different
If you are a On Screen Journalist/Production Journalist you will select standard build and then once built open appzone and select the OSJ or NRM build in appzone
If you are a Twofour user, please select the Twofour build
If you're not sure which build you need, get in touch with us for help
4. Your Mac will then install the build you've chosen and restart - this may take a few minutes
5. Once your device has restarted, login using your email address or 4x4 username and the password you set up earlier
6. Click 'Enable Now' on the FileVault. This encrypts your device
7. Check you're on the right wi-fi
If you set up in an office, you may be connected to ITV-DEP Wi-Fi, so you'll need to change this. Click on the Wi-Fi symbol in the top right of the screen and then on "ITV". This will prompt you to enter your 4x4 and password. If you can't see 'ITV' in the list, select 'Other Networks'. If you set up at home, you’ll need to connect to ITV Wi-Fi so follow the instructions above.
When you first work from home on your new Mac, you need to connect to your home Wi-Fi. Click on the Wi-Fi symbol in the top right of the screen and then on your home Wi-Fi’s name. This will prompt you to enter your Wi-Fi password.
Step 5 - Login to your Google account
1.oA new Google Chrome window will open. Enter itv.okta-emea.com
2. Sign in with your ITV email address and password
3. You'll see the Okta dashboard - from there you'll see the apps that have been assigned to you. To get started you'll want to open the following:
Gmail
Google Drive
Google Calendar
Your Google account
Step 6 - Connect to ZScaler
ZScaler allows you to access Shared Drives and iBusiness when you’re not in an ITV office.
1.AZScaler will open on your laptop screen
2. Read and accept the Acceptable Use Policy
3. Sign in using your ITV email address and password and confirm it's you through Okta
Step 7 - Add any extra apps you need through AppZone
AppZone is where you can download the different apps you may need for your role. To access it:
1.AClick on the AppZone icon at the bottom of your screen
2. Browse and then click install on any application you’d like to install - some common apps are:
Slack
Adobe Reader
Step 8 - Share your feedback
We hope you're now all setup! We’ll give you a call soon to check everything is set up correctly.
If you have 2 minutes to spare, we'd really appreciate your feedback on how you found setting up your device so we can continue to improve.
Need help? Phone us on 0800 023 2246 or email TechnologyServiceDesk@itv.com