Embedded Files
Before you get your new iPad, you need to make sure you've moved all of your data into temporary iCloud storage. You have 21 days to restore your temporary backup to your new iPad before your temporary iCloud storage expires and your backup is deleted permanently.
Before you start:
You must have a personal iCloud account ready, if not please follow this guide.
Your new iPad is delivered or is on it way to you.
Your current iPad must be on the latest OS version available.
Ensure that you’ve set a passcode on your current iPad.
Ensure that your Okta MFA app is usable on your current iPhone for the setup process of the new Phone
If you have further difficulty with Okta please raise a ticket in Tech Central or call TSD on 0800 023 2246
How to create a temporary backup of your current iPad:
How to create a temporary backup of your current iPad:
Go to Settings, then General.
Scroll down and tap Transfer or Reset iPad.
Under "Prepare for New iPad", tap Get Started
If you see "iCloud Backup is Turned Off", tap Turn On Backup to Transfer.
If you don't have enough iCloud storage, you see a message that says you're eligible to get free extra iCloud storage. Tap Continue.
Wait for the backup to be completed.
Once you've backed up your files, you can set your new iPad up as soon as it arrives!
If you require an additional 21 days of temporary iCloud storage please follow this Apple Support guide.
Need help? Contact device.refresh@itv.com or raise a ticket via Tech Central
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